Dear Developer,
We want to tell you about impending changes to the Chrome Web Store as a result of the COVID-19 situation.
Given adjusted work schedules due to these unprecedented times, there may be some temporary limitations and delays in support in some cases:
- Delay in publishing - New versions submitted to the Store will take longer to be reviewed and published.
- Delay in responses to appeals - If you appeal an item rejection or removal, or appeal an account suspension, expect the response to be delayed. However, we will respond to every appeal request and we will get back to you as soon as we can.
- Delay in developer account transfers - If you are transferring your extension to a different account, expect a significant increase in the time taken to complete the transfer.
- Delay in general support - If you are trying to reach out to our support team for issues related to your account(s) or extension(s), expect a delayed response from our team. We will get back to you as soon as we can.
- Chrome Web Store payments - We are disabling the ability to create new paid items or add payments to existing items. This includes extensions, themes, apps, and in-app purchases.
You can help by making sure that your extensions comply with the Developer program policies before you submit them. Refer to these resources for more information:
We understand that these changes may cause inconvenience, and we apologize for any interruption of service. Thank you for your support during this challenging time and for your participation in the Chrome extension ecosystem.
- The Google Chrome Web Store team
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